FAQs

For Nightclubs:

Our promoted nightclub events typically commence at 10:00 PM. Please note that the guestlist cutoff times will occur before the event concludes. To ensure entry, kindly pay attention to the confirmation text and make sure you are inside the venue before the guestlist cutoff.

For Dayclubs:

Our featured dayclub events usually kick off at 12:00 PM. Similar to nightclub events, the guestlist cutoff times will be ahead of the event’s conclusion. We kindly ask that you refer to the confirmation text to ensure your timely arrival at the venue before the guestlist cutoff.

Please remember that these timings might vary based on the specific occasion and operational requirements. Any modifications to the event schedule will be communicated in advance.

To ensure a seamless and enjoyable experience, attendees must be at least 21 years old (with valid government issued ID – link to the ID questionnaire) to participate in events promoted by us. We kindly request all event-goers comply with this policy to create a mature and vibrant atmosphere throughout the event.

We encourage attendees to embrace upscale nightlife fashion when attending our events. Please note that we have specific guidelines for dayclubs and nightclubs:

For Nightclubs:

We kindly request that you avoid sports attire, athleisure, casual loungewear, and swimwear. Adherence to the dress code will contribute to the sophistication of the event’s ambiance.

For Dayclubs:

Embrace stylish poolside attire while attending our dayclub events. However, please refrain from wearing jeans or pants for men, basketball shorts, sports jerseys of any kind, white beaters, and overly baggy clothing. Following this dress code will ensure a vibrant and stylish atmosphere at our dayclub events.

Yes, our promoted events usually feature a coat check service for both general admission attendees and VIP guests. The details are as follows:

For General Admission:

Coat check is mandatory for all general admission attendees. We advise arriving early to allow ample time for the process, as there may be queues. Please avoid bringing oversized bags or backpacks, as they won’t be checked. Coat check fees may vary by event.

For VIP Guests:

VIP guests can access the coat check service for a nominal fee upon entry, separate from the VIP package. Similar to general admission, arriving early is recommended to avoid wait times. Oversized bags and backpacks are not suitable for check-in.

Whether you’re attending as a general admission guest or VIP, the coat check service is in place to enhance your event experience. If you have any specific inquiries about coat checks or other event-related matters, feel free to reach out. We’re excited to welcome you to our promoted events!

For events we promote, there are specific guidelines regarding bags allowed inside the venue:

Allowed:

Small purses are permitted, provided they don’t exceed dimensions of 12 inches x 12 inches x 6 inches.

Not Allowed:

Oversized bags, backpacks, and large parcels are prohibited.

Large purses exceeding specified dimensions are not allowed.

All items brought into the venue are subject to search to ensure safety and security for all attendees.

We appreciate your cooperation in adhering to these bag regulations. For more information on our bag policy, please don’t hesitate to contact us. We’re thrilled to have you join us for an exceptional event experience!

For entry into events we promote, attendees must be 21 or older and present a valid, non-expired photo ID. We accept the following forms of identification:

Accepted Forms of ID:

• Valid driver’s licenses or DMV identification cards from the United States, Canada, England, Ireland, and Europe.
• Passports
• Military ID Cards
• Mexico Voter ID

Prohibited Forms of ID:

• Mexico Matricula Consular ID (current or old)
• IDs stamped “Not for Identification”
• Student ID Cards
• Age Cards
• Paper ID
• International Driver’s Licenses, unless listed as “Accepted” above
• Passports missing pages, handwritten, expired, or issued under 18

Absolutely! We prioritize the comfort and accessibility of all our attendees, including those with disabilities. If you require additional support or have specific needs while attending our promoted events, our dedicated staff on-site will be more than happy to assist you. Your comfort and enjoyment are important to us, and we’re here to ensure your experience is exceptional. Please reach out to our staff during the event if you need any assistance or accommodations.

Creating an inclusive environment is one of our top priorities, and we’re excited to make your experience at our promoted events as smooth as possible. If you have any further inquiries or need information about our accessibility measures, please don’t hesitate to get in touch.

To maintain the safety and enjoyment of all our attendees, certain items are strictly prohibited at the events we promote:

• Food and beverages
• Vaporizers and e-cigarettes
• Over-the-counter medications
• Illegal substances
• Selfie sticks
• Professional cameras with interchangeable lenses
• Video recording devices like GoPro, Google Glass, Spectacles, etc.
• Personal laptops
• Balloons, flowers, toys, and props
• Inflatable items
• Signs larger than 11” x 17” or affixed to poles/sticks
• Weapons, including firearms, pepper spray, and pocket knives
• Sharp objects of any kind
• Flasks
• Prescription medications

Please note that this list is not exhaustive, and our management holds the right to deny entry to individuals carrying items that could jeopardize the safety or experience of fellow attendees.

We offer a range of convenient payment options to enhance your experience at our promoted events. You can use the following methods of payment:

• Cash
• Visa
• MasterCard
• American Express

Please be aware that for credit card payments, the name on the card must match the attendee’s identification. However, please note that travel or gift cards are not accepted as forms of payment.

Re-entry may be allowed under specific circumstances, usually limited to particular nights. To confirm whether re-entry is permitted on the night of your event, we recommend checking with our staff.

Reserving a VIP table at our promoted events offers an exceptional all-inclusive experience. When you secure a VIP table, you and your group will enjoy exclusive benefits:

• Priority entry to the event, bypassing the general admission line.
• Reserved booth seating for comfort and relaxation.
• Dedicated model cocktail server offering tableside cocktail service.
• Bottle service with complimentary mixers for personalized drinks.
• Flexibility in beverage choices.
• Various price points to suit different preferences and party sizes.
• Beverage credit included in the table price.
• Complimentary valet access for added convenience.

Reserving a VIP table is the ultimate way to elevate your event experience. For more information on our VIP packages, feel free to contact us. We’re thrilled to host you and provide a memorable night at our events!

To reserve table service at our promoted events, simply visit our website at www.footfallusa.com. You’ll find comprehensive details about available table options, including pricing, amenities, and seating arrangements.

Yes, there are additional costs to consider for VIP table services and bottle services at our events. Please note that the prices provided are before sales tax and service charges. The specific additional costs are as follows:

• Sales Tax: Added to the base price as required by local tax regulations.
• Service Charges: Covering operational and administrative expenses.
• Gratuity: Not included in the listed price; typically 16% to 20% of the total bill.

To pay for your table at the event, follow these steps:

• The purchaser (the person who made the reservation) presents the credit card used and the matching ID.
• Additional purchases during the event are added to the final bill.
• When settling the final bill, you can use up to three forms of payment, including credit cards, cash, or other accepted methods.

Upon arrival, head to the designated VIP Table Reservation area. Our staff will assist you with the check-in process. We recommend arriving early for a smooth reservation process. Please arrive by 11:00 PM at the latest, as reservations are not guaranteed after that time. For guests desiring a later arrival guarantee, consider our prepaid table options. Contact our Concierge for more information.

Provides exclusive benefits, including:

• Cost-effective Package: Enjoy bundled admission and a VIP Bar Card at a price lower than the combined retail value.
• Dedicated Entry: Gain exclusive and expedited access to the nightclub, bypassing the general admission line.
• Limited Exclusivity: With limited quantities available, VIP Bar Card holders enjoy a personalized and intimate experience.
• Online or Phone Purchase: Secure your VIP Bar Card online or over the phone, ensuring a guaranteed spot at Footfall Nightclub.

On event night, follow these steps to retrieve your VIP Bar Card:

• Head to the dedicated VIP Bar Card entrance at the venue.
• Bring the original credit card used for purchase and a matching government-issued ID.
• Present your credit card and ID to staff for verification.
• Receive your VIP Bar Card, containing allocated value for event use.

If you’re unable to attend, follow these steps:

• Email Footfall Nightclub at CORRECT EMAIL to reschedule pick-up at least 24 hours in advance.
• Include your name, contact info, and original credit card details used for the purchase.
• The staff will assist you in rescheduling for a later event.

Yes, pre-purchasing event tickets offer enticing advantages:

• Stress Elimination: Ensure your spot and eliminate last-minute arrangements.
• Best Price Guarantee: Secure the best price by purchasing tickets in advance.
• Guaranteed Entry: Avoid sold-out events and enter with peace of mind.
• Dedicated Entry Line: Enjoy expedited entry through a dedicated line.
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1. Upon your arrival at the nightclub, please proceed to the VIP Table Reservation area designated at the entrance. Our staff will be there to assist you with the check-in process.
2. To ensure a smooth and guaranteed reservation, we recommend arriving early. Please make sure to be at the venue no later than 11:00 PM, as reservations are not guaranteed until you arrive.
3. For guests who prefer a later arrival guarantee, we offer prepaid table options. To explore this option, please contact our Concierge at 702-891-3838. Our Concierge is available daily from 9:00 AM to 12:00 AM PST to assist you with prepaid table reservations.

FOR THE ABOVE QUESTION WE WILL NEED TO UPDATE PHONE # and TIME

For a seamless experience:

• Authenticity Guarantee: Purchase tickets only from our official website at footfallusa.com or authorized partners.
• Standing Room: Pre-purchased tickets are for standing room only.
• Entry Requirements: Management reserves the right to refuse entry for various reasons.
• Plan Ahead: Comply with the dress code rules, and arrive early for a smooth entry.
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Choose between:

• Printed Ticket: Present a clear printed ticket at the entry.
• Mobile Ticket: Display the electronic ticket on your smartphone for scanning.
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For presale ticket holders:

• Observe the Lines: Follow signs for your ticket type.
• Look for Indicators: Match signs with your ticket type.
• Seek Assistance: Approach staff for guidance if unsure.
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Yes, by providing the following:

• Original Purchaser’s ID: A photocopy or clear picture of their valid photo ID.
• Confirmation Email or Printout: Proof of ticket purchase.
• Valid Photo ID: Your own ID.
• For Multiple Tickets: Repeat steps for each ticket holder.

Minor misspellings may not hinder entry. Contact the ticketing company for completely incorrect names.

If more than 72 hours away, contact the ticketing company for potential solutions.

Check with your bank first. For assistance, contact our Concierge at (000) 000 0000

Contact our Concierge at (000) 000 0000. They can locate your purchase using your name and help you access your ticket.

1. Adjust Screen Settings: First, turn off your lock screen and shift your view to landscape mode on your phone. This change in orientation and screen settings may resolve the issue and allow you to proceed with the transaction.
2. Use a Desktop or Laptop: If the problem persists, consider using a desktop or laptop computer to make the purchase. Sometimes, certain mobile devices may have compatibility issues with the ticketing platform.
3. Contact Customer Support: If you still encounter difficulties, don’t hesitate to contact our Customer Support at 000 000 0000. They are available daily from 9 AM to 12 AM PST and can assist you with your purchase over the phone.

1. Price and Availability: Ticket prices and availability are subject to change at any time. As demand for the event increases or the allotted ticket inventory diminishes, prices may be adjusted accordingly.
2. Price Adjustments: Once the ticket price has changed, we are unable to offer the previous lower price for purchases made after the increase has occurred.
3. Early Purchase Encouragement: To secure tickets at the best price and guarantee your entry, we encourage you to buy your tickets well in advance. As the event date approaches and demand rises, ticket prices may continue to increase.

1. Limited Tickets at the Door: A limited number of tickets are typically released at the venue’s entrance on the day of the event. These are available on a first-come-first-served basis.
2. Early Arrival: To increase your chances of securing a ticket at the door, it is strongly encouraged to arrive early. Ticket availability is not guaranteed, so arriving promptly will give you the best opportunity to purchase a ticket.

1. Unforeseen Circumstances: While we understand that unexpected situations may arise, our strict refund policy is in place to ensure fairness and consistency for all our guests. We encourage you to carefully consider your ticket purchases and plan accordingly before completing the transaction.

1. Purchase Options: Legitimate ticket purchases can be made at the venue’s entrance, where cash payments are accepted by authorized personnel.
2. Verify Staff: Our team members are easily identifiable, wearing the nightclub’s branded attire and name badge. They will also provide you with official ticket links to make your purchase through our secure website at footfallusa.com
3. Official Phone Purchase: Alternatively, you can purchase tickets over the phone by calling our official phone number at 000-000-0000. Our team is available to assist you securely and directly.

Special Promotions: Hotels often offer promotions and packages that include benefits like event entry. Inquire with the hotel’s reservations or guest services team for specific details on available offers.

1. Venue Search: Our team conducts a thorough search of the venue to locate lost items left behind by guests.
2. Lost and Found: Found items are transferred to the hotel’s Lost and Found department, where Footfall events are hosted.
3. Contact Lost and Found: To inquire about and retrieve your lost item, please call the Lost and Found department at 000-000-0000.

1. Contact Customer Support: Request a copy of your receipt by contacting our Customer Support at 000-000-0000. They can assist you with your inquiry.
2. Provide Details: When reaching out, provide relevant information about your purchase, such as the transaction date, to help locate your receipt.
3. Turnaround Time: Expect a processing time of 24 to 72 hours for receipt retrieval.

1. Credit Card Authorization: What appears to be a double charge may be a credit card authorization. This is a temporary hold placed on your account to ensure sufficient funds at purchase. It’s not an actual charge and will be released within 3-7 business days.
2. Contact Your Bank: For further details or genuine concerns, contact your bank directly regarding the status of the authorization and any pending transactions.